Last updated: 13 September 2026
Who we are
CJH Express provides same-day and dedicated courier services throughout mainland UK.
Website: https://cjhexpress.co.uk
Email: quotes@cjhexpress.co.uk
CJH Express is a trading name of Christopher James Harrison, who is responsible for the personal information described in this policy.
Information we collect
When you request a quote or contact us, we may collect:
• Your name
• Email address
• Telephone number
• Collection and delivery postcodes or addresses
• Preferred collection date and time
• Information about the consignment
• Details contained in later correspondence
• Recipient contact details and proof-of-delivery information where required
Our website may also record limited technical information, such as your IP address, browser type and security logs.
If you provide another person’s details, such as a recipient’s name or telephone number, you must have permission to share them for the delivery.
How we use your information
We use personal information to:
• Respond to enquiries and prepare quotations
• Arrange and complete requested courier services
• Communicate about collections and deliveries
• Confirm that a delivery has been completed
• Maintain booking, payment and accounting records
• Protect the website and prevent misuse
• Meet legal, insurance and regulatory requirements
Our lawful bases
We process personal information where it is necessary:
• To take steps at your request before entering into a contract
• To perform a courier-service contract
• To comply with a legal obligation
• For our legitimate interests in operating, protecting and improving CJH Express
We do not use your details for marketing unless you have agreed to receive it.
Who we share information with
We may share relevant information with trusted organisations that help us provide and administer our services, including:
• Website-hosting, email and IT-service providers
• Payment, accounting, insurance or professional advisers
• People involved in completing an agreed delivery
• Police, courts, regulators or public authorities where legally required
Only information reasonably necessary for the relevant purpose will be shared. We do not sell personal information.
International processing
Some technology providers may process information outside the UK. Where this happens, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.
How long we keep information
Quote enquiries that do not become bookings will normally be kept for up to 12 months.
Booking, payment, invoice and transaction records may be kept for up to six years where needed for tax, accounting, insurance or legal purposes.
Information may be retained for longer when required by law or in connection with a dispute or legal claim.
Cookies
Our website may use essential cookies needed for security and basic website operation.
If we introduce analytics, advertising or other non-essential cookies, this policy will be updated and consent will be requested where required.
How we protect your information
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet-based service can be guaranteed completely secure.
Your data-protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to erase information
• Restrict how information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
To make a request, email quotes@cjhexpress.co.uk. We may need to confirm your identity before completing the request.
Complaints
Please contact us first if you have concerns about how we use your information.
You may also complain to the Information Commissioner’s Office through https://ico.org.uk/make-a-
Changes to this policy
We may update this policy when our services, website or legal responsibilities change. The latest version will always appear on this page.